ace77's Privacy Policy

This privacy policy applies to the ace77 website, its mobile version, and all services operated under it. Any person residing in Bangladesh who opens an account on the ace77 platform or wishes to use its services is covered by this policy.

This policy may be updated from time to time. Any changes will be published on this page with the date noted. Continuing to use the ace77 platform after an update means you agree to the revised policy.

The ace77 platform may collect two types of information from you — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you register an account on ace77, log in, make a deposit or withdrawal, or contact us for support, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile phone number
• Bangladeshi National ID card or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account details
• Your communication history with us

2.2 Information Collected Automatically

When you visit the ace77 website, certain technical information may be collected automatically, such as:

• IP address and device type
• Browser type and version
• Date, time, and duration of your visit session
• Which pages were visited and how long was spent on each
• Data collected through cookies and similar tracking technologies

ace77 uses your information for the following legitimate purposes:

• To complete account registration and identity verification
• To verify age and confirm that the user is at least 21 years old
• To process deposit and withdrawal transactions — via bKash, Nagad, Rocket, and bank transfer
• To inform you about platform services, bonuses, and promotional offers
• To provide customer support — via live chat or email
• To prevent fraud, money laundering, and ensure security
• To improve platform performance and make the user experience more convenient
• To comply with legal or regulatory obligations

ace77 does not generally share your personal information with third parties. However, information may be shared in the following specific circumstances:

4.1 Service Providers

ace77 may engage trusted third-party service providers to handle operations such as payment processing, technical infrastructure, and customer support. These providers act only on our instructions and may not use your data for their own purposes.

4.2 Legal Requirements

ace77 may be required to disclose necessary information in response to a court order, legal process, or legitimate request from a government authority.

4.3 Business Transfers

If there is any change in the ownership or management of ace77, your information may be transferred to the new operating entity. In such cases, protections equivalent to this privacy policy will be maintained.

The ace77 website uses cookies and similar technologies. Cookies are small text files stored on your device that help remember your preferences and settings on future visits.

We use the following types of cookies:

• Essential cookies: Necessary for the core operation of the platform — such as maintaining login sessions.
• Functional cookies: Remember your preferences and language settings.
• Analytical cookies: Used to analyze site traffic and user behavior, which helps improve the quality of our services.

You can manage cookies by changing your browser settings. However, disabling cookies may cause some features of the ace77 platform to not work properly.

ace77 follows industry-standard technical and administrative measures to protect your personal information:

• SSL/TLS encryption technology is used for all data transmissions.
• Payment information — related to bKash, Nagad, Rocket, and bank transfers — is stored according to the highest encryption standards.
• Access to accounts is restricted; only authorized staff can access the necessary information.
• Security measures are regularly reviewed and updated.
• Automated monitoring systems are active to detect suspicious activity.

ace77 retains your personal information for as long as it is necessary for legal or service-related requirements. Specific retention periods may apply in the following cases:

• Active account information: for as long as the account remains active.
• Transaction records after account closure: for the period required by applicable law.
• Security and fraud prevention logs: until the required investigation period has ended.

Once the retention period expires, ace77 securely deletes or anonymizes your personal information.

As a user of ace77, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information ace77 holds about you. We will provide that information within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect, you may contact us to request a correction.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing or promotional communications, and we will honor that request.

To exercise any of the above rights, please contact our support team at: [email protected]

The ace77 platform is intended only for users aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor's information has been collected, it will be deleted immediately and that account will be closed.

If a parent or legal guardian believes their minor child has provided information to ace77, please contact us at [email protected].

ace77's servers and technical infrastructure may be located in various countries. In such cases, your information may be transferred internationally. We ensure that such transfers maintain the same data protection standards set out in this policy.

ace77 reserves the right to change, amend, or update this privacy policy at any time. When changes are made, the update date at the top of this page will be revised. For significant changes, we may notify users via email or a platform notification.

Continuing to use the ace77 platform after any changes means you agree to the updated privacy policy.

If you have any questions, comments, or complaints about this privacy policy, please contact the ace77 support team:

• Email: [email protected]
• Live chat: available 24/7 — in both Bengali and English

Our support team will respond to your inquiry as quickly as possible. ace77 believes that transparency and trustworthiness are the foundation of a safe online experience.